#customer-service

2 notes.

• Essays on Predictive and Prescriptive Process Monitoring (PhD Thesis)BPM/wiki/sources/2023-riess-phd-thesis-ppm
• The BRAGE Benchmark: Evaluating Zero-shot Learning Capabilities of LLMs for Norwegian Customer Service DialoguesBPM/wiki/sources/2025-riess-jorgensen-brage-benchmark-norwegian-llm