#observation

3 notes.

• Discovery Method Session Templates (Interview · Workshop · Observation)BPM/wiki/syntheses/discovery-method-session-templates
• Hierarchical Task Analysis (HTA)BPM/wiki/concepts/hierarchical-task-analysis
• Hierarchical Task Analysis vs. Cognitive Work Analysis — Theory, Methodology and Contribution to System DesignBPM/wiki/sources/2010-salmon-hta-vs-cwa